Return and Exchange Policy - Orazios Gourmet Oils
Welcome to Orazios Gourmet Oils! We are delighted to offer you a hassle-free return and exchange policy to ensure your satisfaction with every purchase. Our mission is to provide you with the finest selection of gourmet food and supplements, and your contentment is our top priority.
Our Commitment to Customer Satisfaction
At Orazios Gourmet Oils, we strive for perfection. We understand that there may be instances where you may need to return or exchange a product, and we are here to make the process as seamless as possible. Our commitment to exceptional customer service extends to our return and exchange policy.
30-Day Return Policy
We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your order, you may return the item(s) for a full refund, excluding any shipping charges. To be eligible for a return, the product must be in its original condition, unopened, and unused.
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact our customer service team within 30 days of receiving your order.
- Provide your order number and a brief explanation of why you would like to return the product(s).
- Our team will provide you with a return authorization number (RMA) and detailed instructions on how to proceed.
- Package the item(s) securely and include the RMA number on the outside of the package.
- Ship the return package to our designated address using a reputable shipping service.
- Once we receive the returned item(s) and verify the eligibility, we will process your refund within 3-5 business days.
Exchange Policy
If you receive a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer service team within 7 days of receiving the item to report the issue and initiate the exchange process. We will provide you with instructions on how to return the damaged item and arrange for a replacement to be shipped promptly.
Exceptions
While we strive to accommodate all return and exchange requests, there are certain exceptions to our policy:
- Perishable items, such as food products, cannot be returned or exchanged due to safety and health regulations.
- Items that have been opened, used, or are not in their original condition are not eligible for return or exchange, unless they are defective or damaged.
- Gift cards and promotional items cannot be returned or exchanged.
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please feel free to reach out to our customer service team. We are here to assist you and provide the necessary support for a smooth shopping experience.
Thank you for choosing Orazios Gourmet Oils. We truly value your satisfaction and are committed to delivering the highest quality products and service to our esteemed customers.
